Acquired Knowledge

This is the collective knowledge within a school or business that contributes to the delivery of products and services. The advantage of acquired knowledge is that it is usually a simple problem to fix and seldom the actual cause of problems within an organization. Most people recognise that we acquire knowledge in a formal setting through the education system, including universities and colleges. However, many people don’t acknowledge the value of experiential learning – the things we learn when we simply do a job. Many university graduates in technology find that their acquired knowledge requires a balance of experience to be truly valuable.

Transfer of Knowledge

Every business needs to transfer some of the acquired knowledge to existing and potential clients. Some – not all. You don’t want to swamp people with too much information. The public need to be captured in a minimum of words, a simple message, a familiar language. Some industries have made an art out of poor transfer practices. Information technology is possibly the worst, with enough acronyms to confuse even the liveliest of minds. RAM, ROM, DIMM, SIMM, CRT, NAS, DOS, WAN, LAN. To make things even more complicated, new acronyms are introduced even when perfectly good words already exist that everyone understands. A Content Managements System (CMS) for a website … is simply an ‘Editor’. Using common language, simplifies the message and reduces the time required to train staff.